Frequently Asked Questions

When are you open?

Monday - Friday 8:00am - 5:00pm Pacific Standard Time
Saturdays - 9:00am - 2:00pm

Why is Orca Information, Inc. appearing as an inquiry on my credit report?

Orca Information is a background check company for the employment and tenant screening industry. The inquiry on your credit report indicates that one of our clients submitted a background-screening request.

If you feel that this inquiry was made in error, first answer these questions:

1. Did you apply for an apartment, potentially the apartment you're currently living at, around the time of the inquiry?
2. Did you sign as co-signer/guarantor for anyone else's application around the time of the inquiry?
3. Was your lease up for renewal around the time of the inquiry?
4. Did you apply for employment around the time of the inquiry?

If you answered "yes" to any of the above questions, then in all likelihood, an apartment, landlord or employer we service submitted a credit inquiry about you.

How do I request a copy of my screening report?

If within the last 60 days you've been denied housing or have had any adverse action taken against you based on information provided by Orca Information, Inc to the property at which you applied, you are entitled to a free copy of your screening report.

A request for report must be submitted via US mail, it must include a copy of your social security card, a copy of a government issued photo ID and an address we can mail the report back to.

You are also entitled to a copy of your credit report annually from each of the nationwide credit reporting companies: Equifax, Experian and TransUnion, which you obtain from www.annualcreditreport.com, the only official source for the free credit report to which you're entitled.

How can I dispute information contained in my screening report?

If you're an applicant and you believe that information contained in your screening is inaccurate or incomplete, please contact a member of the Orca team at (800) 341-0022.

Monday - Friday 8:00am - 5:00pm Pacific Standard Time
Saturdays - 9:00am - 2:00pm
Sunday - 9:00am - 2:00pm

How do I cancel my application?