Here is a catalog of the upcoming education and training events:
Fair Housing for Frontline Staff Training
Few things can be as time consuming, exasperating, and as expensive as defending a Fair Housing complaint. This basic session will give a general overview of Fair Housing legislation history and will identify the 7 federally protected classes. You will learn how to avoid Fair Housing inconsistencies and pitfalls that are often unintentionally included in advertising, as well as the connection between the Violence Against Woman Act (VAWA) and fair housing. Learn about the most common complaints and how an “innocent comment” can turn into a discrimination complaint. We will also discuss how to be “reasonable” with reasonable accommodation requests while following your company policies and procedures to maintain consistency. Practical communication guidelines and other day-to-day issues that can lead to Fair Housing complaints will be covered.
Monday, October 9, 2017, Moses Lake • 10:00 am to 3:00 pm Lunch included
Tuesday, October 10, 2017, Richland • 10:00 am to 3:00 pm Lunch included
How to Write an AFHMP Webinar
Managers should not need a course in statistics or even an MBA to develop an AFHMP that meets the requirements of the current 935.2A form. Using HUD’s instructions, the webinar takes the participants through the process of completing a sample AFHMP including how to obtain and interpret the census data, how to identify community contacts and work with the field office, and how to expedite the approval process.
Date: Tuesday, October 17, 2017, 10:00 am to 11:30 am
Trainer: Gwen Volk, InFocus Training
Preventative Maintenance Webinar
In this 90 minute webinar we will establish how to implement and use a preventative maintenance plan. If your property already has a plan in place, you will still walk away with tips to enhance your current plan. By having a strong plan in place, not only will you save money over time at your property, your facilities and systems will operate more efficiently and ultimately last longer. Participants will leave with real-world knowledge on how to implement and use a preventative maintenance plan as well as valuable takeaways to implement into your everyday role as a property manager or maintenance professional. We will discuss schedules for preventative maintenance, materials, equipment and staffing needs to ensure that your plan is successful.
Date: Wednesday, November 8, 2017, 10:00 am to 11:30 am
Trainer: Heather Staggs, S.T.A.R. Momentum Consulting
NAHMA Key People Skills Webinar: Communicating with Confidence
Whether it is a conversation with a coworker, resident or contractor, an email going out to a group of people or report being written to share information on an important topic, communicating effectively can be a challenge. Even when we work extra hard to deliver clear and concise details, it is not uncommon for messages to be misunderstood by the person, or people on the receiving end of the message we’re trying to deliver. Believe it or not, the use of conversation models and tools can help make communicating easier and much more effective!
During our upcoming webinar, Communicating with Confidence, we will talk about many different aspects of communication, including:
• Different types of communication
• Connecting with your audience
• Effective customer service
• Delivering feedback
• Difficult conversations
This special event is brought to you by NAHMA, hosted by Rocky AHMA and open to all AHMA members.
Date: Tuesday, November 28, 2017, 11:00 am to 12:30 pm
Trainer: Brenda Harrington, Adaptive Leadership Strategies, LLC
Legal Issues Webinar
This 90-minute webinar is a refresher course on some of the problematic areas in Landlord/Tenant law, including maintenance issues, changing or implementing new rules, parking, move out procedures, deposits, taking over properties, and employees.
Date: Wednesday, November 29, 2017, 10:00 am to 11:30 am
Trainer: Randy Redford, Puckett & Redford
How to Prepare for a MOR Webinar
When will you get an MOR? Will you receive a ‘satisfactory’, ‘above average’, or maybe an ‘unsatisfactory’ rating? Are you prepared for an MOR ? If not, you need to be. This webinar will give you tips at what to look for and what tools and resources you can use to make sure you’re ready to get the best rating you can.
Date: Wednesday, December 13, 2017, 10:00 am to 11:30 am
Trainer: Anita Moseman, Monfric Realty
Please let me know if you have any questions.
AHMA of Washington